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Case study: updates and fixes

Salt Spring Island Printmakers

ServiceWebsite updates and fixes ClientNora Layard, Chair View live site
Salt Spring Island Printmakers' homepage, a WordPress site for a printmaking society

The challenge

Salt Spring Island Printmakers is a printmaking society, with workshops, a members’ studio and shows. Its site runs on WordPress, with WooCommerce for payments and forms for every entry and sign-up. The company that had looked after it was stepping back, and Nora, the society’s chair, wanted someone to take it over.

Some things had been quietly wrong for a while. Show entries went to the person entering instead of the organisers, new entries never reached the member list, and one show’s fee said one price on the page and charged another.

What I fixed

  • Show entries reach the organisers and the treasurer
  • New entries land in the member list as well as the entries list (one setting had been off on all 13 automations behind it)
  • The show fee says the same price everywhere it appears
  • Order emails go to the treasurer, and site notices to the society’s own address
  • Studio fees explained on the Studio Access page, so the price boxes could be cut back to the name, the price and one button
  • The studio’s own videos added to the Studio Access page
  • The homepage heading no longer cuts off on phones
  • New and renewing members added to the mailing list as members, and volunteers tagged, without anyone typing them in
  • A waitlist for workshops, so a place that opens goes to the next person

The Studio Access page, with the studio fees explained in its own words

The move

The Studio Access page on mobile, its membership box cut back to the name, the price and one button

In October I moved the site and the society’s email to a new Canadian host. I checked the new copy page by page before the switch, and made sure every visitor reached the new site after it. The domain is now in the society’s own account, in its own name.

The result

A site the society owns outright, kept up to date, with a full backup taken before every round of updates. I still look after it by the hour: the Christmas sale’s entry page went up in October.

“Since taking on managing our website, Owen has proved to be invaluable, knowledgeable, organized, and personable. He’s solved some long-standing issues and he keeps us up-to-date with his actions and responses to our questions. Thank you Owen!”

Nora Layard, Salt Spring Island Printmakers

Tell me what needs fixing.

Say what's broken or what needs changing, and what the site is built on. Before I start, you'll know how long it should take, or have a fixed quote.